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What Is Cloud Customer Service?

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Cloud Customer Service

Over the past decade, the business world has seen major changes in workflow and communication methods. Relying almost exclusively on digital technology, last year’s pandemic demonstrated how offsite remote work can help a business thrive during trying times. With that in mind, cloud-based systems for data sharing and communication have quickly become an industry standard. Nowhere is that more evident than in the cutting-edge application of cloud-based customer service.

As stated, the recent pandemic and its shelter-in-place mandates forced businesses of every size and industry to retool daily workflow methods. However, customer satisfaction remained the priority. The use of cloud customer service platforms became a key catalyst for ensuring customer satisfaction, as well as demonstrating a dedication to quality service. Here, we will look at the basics of cloud customer service and the benefits such a solution can provide to your business.

How Cloud Customer Service Works

Simply put, cloud customer service is the use of virtual call center software for communications between a company and its customers. With a virtual call center in place, that business depends on industrial-grade contact center software that’s hosted through an online cloud. This practice allows the company to run its customer service department completely offsite, enabling virtual call center employees to monitor both inbound calls and outbound calls entirely from a home workstation. With no loss of quality in customer support communication, callers remain unaware that their entire customer experience is conducted by a remote call center agent. In fact, a virtual call center can increase a company’s customer service hours of operation.

In order for a company to successfully integrate remote call center solutions into its daily protocols, a few important elements must be considered. For example, all virtual call center employees must have the correct hardware capable of fast communication and multiple phone lines. Likewise, a powerful cloud solution is key for that call center agent to retrieve customer history, as well as important shared data from the business’ home office.

However, if all of those prerequisites are met, a cloud customer support solution can save any business both time and money, with the potential for even stronger customer engagement. Learn more about Cloud Customer Service at https://www.site-reference.com/

The Future of Virtual Call Center Solutions

There are many benefits that come with a cloud-based call center solution. By switching to a cloud platform, a business no longer pays for the maintenance and operation of onsite servers. Likewise, moving the entire customer service department offsite decreases the necessity for brick-and-mortar office space. With a reputable call center platform integrated into the workflow, all customer service representatives have the option to work from a home office. Although cloud communication solutions have already been successfully used by large companies, virtual call centers are uniquely ideal for small business operations. A virtual call center allows smaller entities such as startups to expand their customer support options.

Aside from the many financial benefits, virtual call centers allow companies to extend their hours for customer support, as well as increase the size of the customer service workforce. By allowing remote call center agents to work on a rotating schedule, the service department can now function on a 24-hour basis, which is one of the greatest assets for successful customer satisfaction.

Additionally, the integration of a cloud-based call center can help pave the way for further cloud solutions. As many businesses begin to provide their team members with offsite options, cloud solutions are also perfect for data sharing, as well as with virtual office platforms. A virtual data room platform used in conjunction with cloud customer support can empower a company to conduct all communications with both clients and customers entirely offsite.

Learn more about different types of customer services and their effects on the satisfaction of your new and old customers, on this website: www.smallaprojects.com

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Building Contracts: They’re Changing & You Need To Know

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Building Contracts

It has never been more imperative to have a building lawyer read your contract. The pandemic created a shift in construction agreements that can be problematic for owner-builders if not properly assessed. One such change is in the special conditions placed upon agreements. There is no longer such a thing as a “typical agreement”, especially in regards to irregular price increases.

Some changes can be obvious to the owner, where others can be a little cheekier, hidden amongst “special conditions” provided with additional documentation. They typically contain jargon that lulls the owner into agreeing without really knowing what it means.

Special conditions have also changed and are now rampant in proposed agreements. This means that standard builds often contain conditions that dramatically increase the cost to build.

This is something that industry novices may not be aware of. Sure, you may see such pricing and think, “hmmm, seems a little excessive”. But would you take it further without the proper advice telling you that it’s not just excessive – it’s a flagrant rip off?

Here are some of the sneaky changes that have occurred and why you need the best building contract lawyers in your corner:

What are some of these nefarious changes?

 Building lawyers across the country are being shocked by some of the unscrupulous changes in construction agreements.

These include:

  • Agreement value & hidden extra fees
  • The agreements scope & time limits
  • Extensive power to slow down work
  • Random cost increases
  • Charges for additional questions & variations
  • Charges for delays when a site inspector visits

These sound ridiculous, don’t they? That’s because they are, and you should never agree to something like that just because they are in your proposed agreement.

How are “special conditions” being used against owners?

 “Special conditions” are being used to unscrupulously wrangle owners into paying more than they should. There are many examples of special conditions, ranging from price increases when a build isn’t completed on time to extra charges for materials.

One common sneaky move is the builder requesting extra money for speeding up the build. Sure, this may seem great (“we just have to pay a couple of thousand more for them to complete it by June!). But if they are charging you extra to complete it by June then they probably can complete it by June without the extra money.

It brings up a lot of legal issues and you should have a reputable building lawyer analyse these stipulations. This is because under fixed-price building contracts you don’t have to pay additional amounts of progress payments. You are legally protected from being charged such absurd fees.

What’s more, if something occurs outside of your agreement, then it should always be agreed upon in writing. These fees can amount to thousands of dollars, and you don’t want to pay any such fees without them being agreed upon in writing. You don’t want your already-sneaky builder thinking they can take further advantage of you. Therefore, you shouldn’t agree to make any payments that fall outside of your contract.

So, if you have any confusion regarding any perceived cheeky moves in your agreement, you should always contact a legal representative. They can analyse the agreement for any nefarious “special conditions” and whether they are legally sound. It is, of course, highly likely that they are not, so it is important that you have the experts in your corner to avoid paying any ridiculous unwanted fees.

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The Ultimate Guide to Buying the Perfect Flower Bouquet

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Flower Bouquet

There are many ways to express love, gratitude, or even apologies, but few are as universally appreciated as gifting a carefully chosen bouquet. Flowers can evoke emotions, create ambience, and even convey unspoken sentiments. That’s why it’s crucial to consider buying the perfect flower bouquet.

Worry no more if you’ve ever found yourself aimlessly searching “flower shop near me” in the hope of stumbling upon a bouquet that calls out to you. This ultimate guide will help you become a connoisseur of the craft, turning you from an overwhelmed buyer to a confident chooser.

Knowing the Occasion

Different flowers symbolize different emotions and meanings. Roses, for example, are often associated with love and passion, while lilies symbolize purity and renewal. Understanding the occasion, you’re buying for can significantly narrow down your choices and guide you toward an emotionally resonant bouquet.

Seasonal Choices

Always keep in mind that flower availability varies with the seasons. Spring blooms like tulips and daffodils are not commonly found during winter, and vice versa. If you’re looking for a fresh and vibrant bouquet, your best bet is to opt for seasonal flowers.

Colour Matters

Visual appeal plays a significant role in how your bouquet is received. A rule of thumb is to choose colours that are either complementary or analogous on the colour wheel. For a romantic feel, you might go for reds and pinks, while a bouquet meant to evoke serenity might include whites and blues. The colors should match the sentiment you wish to express.

The Art of Arrangement

An often-overlooked factor in selecting a bouquet is the arrangement. The way flowers are arranged can significantly influence their overall appeal. Professionals use principles of design to create bouquets that are balanced, harmonious, and truly eye-catching. If you’re unsure about which arrangement to choose, consult the experts. A renowned flower boutique like Bella Fleur specializes in creating aesthetically pleasing and emotionally resonant arrangements.

Buy Bouquets with Extras

Sometimes, when you buy bouquets of flowers, it’s not just about the themselves. Additional elements like a beautiful vase or decorative touches such as twigs, berries, or a personalized note can elevate your bouquet to the next level. These extras add character and can make your gift truly memorable.

Freshness Guaranteed

The last thing you’d want is for your flowers to wilt within a day of gifting them. Always ensure the flowers are fresh, petals are vibrant, and leaves are green. It’s also wise to inquire about the longevity of the bouquet and how best to preserve it.

Final Thoughts

Buying the perfect flower bouquet is an art as much as a gesture of goodwill. From understanding the occasion and season to choosing the right color and arrangement, many factors make your bouquet special. The next time you search for a “flower shop near me,” remember that a reputable and professional boutique like Bella Fleur can make your quest for the perfect bouquet an absolute delight.

So, step into the world of florals with newfound confidence and give the gift that speaks the universal language of beauty and love.

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Georgian Style Wedding Menu

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Wedding Menu 1

Georgia is an amazing country and there are many reasons for that, but one of the main ones is the fact that one of its most outstanding achievements is its dining culture.

Yes, you heard right. That’s exactly right.

If Italy is famous for its Colosseum, Greece for its democracy and France for its exquisite cuisine, Georgia has elevated the culture of celebrating significant days and simply eating food into something completely new and unexpected.

Celebrating special dates such as birthdays, New Year, weddings and so on is customary all over the world, but only here the celebrations are held with such magnitude and excitement. Georgians not only adore holidays themselves, but also consider it a mortal offense if you refuse to be their guest. Not in vain according to ancient traditions, refusal to come to the wedding could be the cause of a long feud.

If you want to repeat a real Georgian wedding, you will need at least a few elements:

  • A Georgian family.
  • Lots of guests.
  • Georgian music.
  • A toastmaster.
  • Local cuisine.
  • Georgian wine.

Yes, it is simply impossible to recreate a real Georgian wedding without family and guests. So get ready to send out a huge number of invitations, look for a good toastmaster and take care of a decent meal.

What to feed guests at a Georgian wedding?           

The menu at a Georgian wedding involves two components:

  • There should be a lot of food.
  • It is necessary to treat the local cuisine.

It is so traditional that the Georgian festive table should simply burst from the number of dishes. None of the guests should not go hungry. Therefore, the portions in Georgian cuisine are large, and the dishes are nutritious.

The menu at a Georgian wedding includes:

Cold and hot appetizers:

  • Badrijani;
  • Lobio;
  • Pkhali (from spinach, beets, sauerkraut, nuts, etc.);
  • Kuchmachi;
  • Jonjoli;
  • Pickles;
  • Cheese aasorti;
  • Vegetable plate with greens;
  • Mushrooms on keci;
  • Salads.

Meat dishes:

  • Hinkali (with pork, lamb, veal or cheese);
  • Shkmeruli;
  • Ojakhuri;
  • Chashushuli;
  • Mtsvadi;
  • Ostri;
  • Satsivi;
  • Chakhapuli;
  • Tobacco chicken;
  • Chanakhi;
  • Chakhokhbili;
  • Shashliks.

Pastries:

  • Achma;
  • Khachapuri in Adjarski style;
  • Khachapuri in Mingrelian style;
  • Royal khachapuri;
  • Gurian pies;
  • Kubdari;
  • Mchadi;
  • Shotis puri (Georgian pita) – instead of bread.

Dessert:

  • Chiri;
  • Baklava;
  • Tatara;
  • Churchkhela;
  • Nazuki;
  • Pelamushi;
  • Tklapi;
  • Pastila;
  • Kozinaki or gozinaki.

Beverages:

  • Natakhtari;
  • Zedazeni;
  • Kazbegi;
  • Lagidze;
  • Red or white wine;
  • Chacha.

Georgian cuisine is quite diverse and extensive, but another huge plus is the abundance of purely vegetable dishes. This means that even guests who consciously or for other reasons do not eat meat and fish, will be able to find something tasty for themselves.

For traditional weddings even adopted the order of appearance of certain dishes on the table and not everything that we have listed can be attributed to the classics of the wedding celebration. But today, couples rarely prefer to strictly adhere to the rules, and in most cases choose a mixture of Georgian and other cuisines of the world for the wedding table. Which is quite understandable.

What cuisine for a wedding to choose foreign couples in Georgia? 

Wedding agency “Shu Wedding” is engaged in organizing weddings for couples from other countries in Georgia and here is what we can recommend you on this issue:

  • Before making Georgian dishes the main treat of your table, you should try them and make sure that you like them at least yourself.
  • It’s a local tradition to invite a lot of guests and set a huge table with an abundance of food, but that doesn’t mean you have to do the same. You can invite a few close people and limit yourself to a minimum of food. After all, this celebration is not about food, but about love.
  • Do not get carried away with Georgian wines. Despite their apparent lightness and the ability of locals to drink them like water, they are quite strong and insidious.
  • Do not limit your wedding menu to Georgian cuisine only. There is no better solution than to combine local cuisine with your traditional or familiar food.

The wedding menu is an important enough element of the celebration, but do not forget that even without dinner and guests, your wedding in Georgia can be unforgettable.

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